At QTresin.com, we understand that circumstances may arise that require you to cancel or modify your order. We strive to provide a smooth and convenient experience for our customers, and we have implemented the following policy to accommodate your needs:
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Cancellation Policy:
- If you wish to cancel your order, please contact our customer support team as soon as possible. You can reach us at +447729520220 or via email at hello@qtresin.com. Please provide your order details for faster assistance.
- Orders can only be cancelled before they have been shipped. Once your order has been dispatched, we are unable to cancel it. In such cases, you can refer to our Return & Refund Policy for further instructions.
- Upon successful cancellation, any payment made will be refunded to the original payment method used during the order placement. Please allow a reasonable processing time for the refund to reflect in your account.
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Modification Policy:
- If you need to modify your order, please contact our customer support team promptly. We will do our best to accommodate your request before the order is shipped.
- Modifications may include changes to product options, shipping address, or any other relevant details. However, please note that certain modifications may not be possible due to order processing timelines or product availability.
- Additional charges or refunds may apply depending on the nature of the modification. Our customer support team will provide you with the necessary information and assist you with any changes.
Please note the following important points:
- Our team strives to process cancellation and modification requests promptly. However, we cannot guarantee that changes can be made after the order has been placed or shipped.
- In case of any unforeseen circumstances or issues with your order, we reserve the right to cancel or modify your order. If this occurs, we will notify you promptly and provide suitable alternatives or a refund, as applicable.
We recommend reviewing your order details carefully before submitting your order to avoid the need for cancellation or modification. If you have any questions or need further assistance regarding our cancellation and modification policy, please don't hesitate to contact our customer support team.